Contact
Contact CVEdge
We run on email rather than a ticket system — one address, read by the people who build the product. We reply to every message, usually within one business day.
What to write to us about
Everything goes to the same address — this is just what helps us answer quickly.
Product support
Something not working, a CV that will not parse, or an export that failed. Include the CV name and roughly when it happened — that is usually enough for us to find it.
Billing and subscriptions
Upgrades, downgrades, refunds and invoices. Payments are handled by Lemon Squeezy, so include the email address you paid with and we can trace the transaction.
Privacy and data requests
Access, correction or deletion of your data. You can delete your CVs from the dashboard at any time; email us if you want your whole account and its data removed. See the privacy policy for what we hold and why.
The 80+ score guarantee
If you are on Pro, have run a full ATS analysis and Fix All, and are still under 80, email us and we will look at your CV directly.
Feedback, bugs and press
Feature requests, things that are wrong, corrections to anything we have published, or press and partnership enquiries. All to the same address.
Before you email
A few things are faster to check yourself:
- If your CV will not upload, check that the PDF contains selectable text. A CV exported as an image has no text layer, and neither our parser nor a real applicant tracking system can read it.
- If your ATS score seems low, the category breakdown on the report names the specific issues — that is usually a faster answer than we can give by email.
- Plan limits, pricing and what is included are set out on the pricing page.
More about who we are and what we build is on the about page. Our privacy policy and terms of service cover data handling and account terms.